Who We Are:
The Corporation for Ohio Appalachian Development (COAD) is a 50-year-old nonprofit organization that provides direct services for Ohio’s Appalachian counties in Early Care and Education, AmeriCorps Seniors, Weatherization and Energy Efficiency, and serves the state of Ohio in its accredited Weatherization Training Center. Our regional approach offers many unique benefits including connecting a credentialed workforce with meaningful employment. We strive to improve the quality of life in Appalachia and eliminate the burden of poverty through targeted programs which advocate and serve underrepresented households and individuals. We are currently seeking a talented individual who is passionate about “making a difference” in their community and join our growing team.

The Opportunity:
We are currently seeking a Customer Service Representative. In this role, you will have the opportunity to work with customers to facilitate the process of them accessing valuable services regarding weatherization of their residence.

Key Responsibilities include:
• Recruit and schedule appointments for utility programs including WarmChoice and Electric Partnership Program (EPP) inspections
• Collects and stores eligibility records
• Interact with weatherization contractors and Home Weatherization Assistance Program (HWAP) providers to ensure that delivery of the highest quality of services to the utility programs
• Provide a positive public image in promoting the programs and services of COAD.
• Attends meetings, conferences and training sessions related to the duties of this position and disseminate acquired information to appropriate individuals inside and outside the corporation.

Key Qualifications:
• Knowledge of database software; Internet software; Word processing software and spreadsheet software.
• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Demonstrated effective communication skills
• Ability to multi-task and excellent time management skills
• Phone sales or related customer service skills

What You Get:
We offer a competitive compensation package that includes a comprehensive benefits package including paid time off, paid holidays; vision, dental, and medical insurance with an HSA option; generous retirement match, professional development opportunities, an incentivized employee wellness program, and an inclusive employee assistance program. Plus the opportunity to work in a great culture with a team that is committed to making our community a better place for everyone. COAD believes that having a diverse and inclusive workplace not only strengthens our work but is also essential for understanding and creating programs that support our target population. COAD is an equal opportunity, affirmative action employer, committed to building a diverse inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, citizenship status, caregiver status, or other categories protected by law.

To apply for this job email your details to jfrymier@coadinc.org